Welcome to IR Supply!

(319) 393-4510
(800) 332-5296

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Return Policy

Returns are normally accepted when completed within 30 days from date of shipment (90 days if product is defective). This does not include items identified as "NCNR", "Non-Cancelable/Non-Returnable" ("Non-Standard Products").  The return should be in the original packaging and in unused condition (except defective). ESD sensitive products should not be opened except under controlled conditions.

Return Freight charges must be prepaid; we will not accept COD shipments.

Some products may require that they be returned directly to the manufacturer.

To obtain a return authorization number, Contact Us. Your customer service representative will give you a return authorization number and the correct return address for your merchandise.

Shipping policy

Shipping Cutoff Times For Same-Day Shipping, Monday through Friday (Central Time)

Orders must be received and processed with all pertinent information by 12:00 PM CT.  Orders will be shipped via UPS.

Special instructions could delay shipping due to extra processing time needed.

The shipping cost on any order will be determined at the time of shipment.

All shipments are F.O.B shipping point, either by providing a UPS account number or charges added to the invoice. Orders are shipped Monday through Friday.  Orders will ship the same day if items are in stock and the order is received before 12:00 PM CT.  Delivery times are estimates only and IR Supply shall not be liable for delays.

Shipping Facts

  • All items, excluding Drop Ship Only items, are shipped from IR Supply’s headquarters in Cedar Rapids, Iowa.
  • Orders are shipped Monday through Friday with the exception of observed holidays as follows: Good Friday, Memorial Day, Independence Day, Labor Day, 2 day holidays at Thanksgiving, Christmas and New Years.
  • Orders can processed to ship partial or complete, based on customer’s need.
  • Hazardous materials cannot be shipped via any method other than UPS Ground. Hazardous materials cannot be shipped beyond the borders of the United States.
  • Hazardous materials may be boxed and shipped separately from all other items in your order. A $25 Hazardous Material handling charge may be added to the shipping charges on your order. If you have any questions concerning hazardous materials on your order, please contact IR Supply.
  • Adding non-related messages in the special instructions field could delay shipping.
  • Order acknowledgement and status will be provided within 24 hours.